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FAQ
1. What happens if I miss my pickup? What is the policy for a “No-Show?” answer is you are charged a cancellation fee anywhere from 10.00$ to 50.00 dollars it will never exceed the distance you would have traveled
2. If I am not ready at the pick up time, will I be charged for waiting time? answer is we will give you 10 minutes to finish getting ready if you go past that time then we begin to charge 5.00 dollar add on for every hour you that we are still waiting
3.What is your standard cancellation policy? answer is you will be charged 10- 50.00$ for a canceled service the 50.00$ cancel fee is if we had to go way out of the area this charge is rare to happen
4.How do I pay for service? answer is you can go to our website and click on the order a ride tab you will then come to the screen that will show you how much a ride cost in your market when you select that market you can now book your ride and put any notes you may have in the appointment setter
5.How can I obtain a receipt for my charges? United Taxi Services LLC automatically sends a receipt to the email address on file after payment has been made. An additional receipt can be sent to an alternative email address upon request.
6.How far in advance should I make my reservation? answer is if you book your ride online just make sure it is for the right day our system will let you know what days we have open for the service day you may need
7.Do you allow smoking in any of your vehicles? answer is no but if you need to have a smoke break we will pull over so that you can have smoke break if you need it
8.Do you offer early morning and late evening service? answer is yes
9. how much do you charge by the mile answer is we charge a flat rate fee for our services we do not charge by the mile what you pay at the beginning of your services is your amount
10. I have a round trip, how can I pay for that? Answer is you can make a payment for the original ride but if you want to add a run you need to leave it in the tip section within the appointment setter please make sure you leave detail notes about your run inside the appointment setter so we are both on the same page and also make sure all locations are listed in the notes please and thank you
11. Do you travel out of state and how do we go about payment ? answer is you can give us a text or call leaving us details about the run now there will be a deposit for the trip but we will reveal that to you when we get all the details needed to start your order we then will send you a invoice to pay along with the agreement for the services
that you are wanting
12. What happens if the ride never takes place and i have already paid through the website or app ? Answer if the ride never take place of for some reason you did not get the services you will receive a refund back to your bank same go for appointments made on the website as well
13. Do you offer plans to people for rides and work calls to people that can only pay weekly or monthly? Yes, we would set up a month to month or weekly invoice that will be charged to your bank . for the start of services there will be a deposit for the first month or the first week whichever is more easy for you at the time if changes happen we can revisit the issue and fix the days or month
14. How can me as a customer stay connected so i can get a ride? answer is you can create a account with us so that we have you in our data base or you can download our mobile app right now it's only for iPhone users
so for the most part you would go to our menu or home page and click on create a account
15. Do you accept cards or cash for booking a service? answer is we are currently booking rides via credit card for rides
your info is never shared, we also will call to verify your ride.
16. how does market pricing work? when you book a ride your able to choose the market your wanting a ride in for example stark county 19.90 you would select that and that would be the base pay for one way if there is other things like round trips we would add the trip fee to your services we call and verify before we charge you to make sure you we are all on the same page for services
2. If I am not ready at the pick up time, will I be charged for waiting time? answer is we will give you 10 minutes to finish getting ready if you go past that time then we begin to charge 5.00 dollar add on for every hour you that we are still waiting
3.What is your standard cancellation policy? answer is you will be charged 10- 50.00$ for a canceled service the 50.00$ cancel fee is if we had to go way out of the area this charge is rare to happen
4.How do I pay for service? answer is you can go to our website and click on the order a ride tab you will then come to the screen that will show you how much a ride cost in your market when you select that market you can now book your ride and put any notes you may have in the appointment setter
5.How can I obtain a receipt for my charges? United Taxi Services LLC automatically sends a receipt to the email address on file after payment has been made. An additional receipt can be sent to an alternative email address upon request.
6.How far in advance should I make my reservation? answer is if you book your ride online just make sure it is for the right day our system will let you know what days we have open for the service day you may need
7.Do you allow smoking in any of your vehicles? answer is no but if you need to have a smoke break we will pull over so that you can have smoke break if you need it
8.Do you offer early morning and late evening service? answer is yes
9. how much do you charge by the mile answer is we charge a flat rate fee for our services we do not charge by the mile what you pay at the beginning of your services is your amount
10. I have a round trip, how can I pay for that? Answer is you can make a payment for the original ride but if you want to add a run you need to leave it in the tip section within the appointment setter please make sure you leave detail notes about your run inside the appointment setter so we are both on the same page and also make sure all locations are listed in the notes please and thank you
11. Do you travel out of state and how do we go about payment ? answer is you can give us a text or call leaving us details about the run now there will be a deposit for the trip but we will reveal that to you when we get all the details needed to start your order we then will send you a invoice to pay along with the agreement for the services
that you are wanting
12. What happens if the ride never takes place and i have already paid through the website or app ? Answer if the ride never take place of for some reason you did not get the services you will receive a refund back to your bank same go for appointments made on the website as well
13. Do you offer plans to people for rides and work calls to people that can only pay weekly or monthly? Yes, we would set up a month to month or weekly invoice that will be charged to your bank . for the start of services there will be a deposit for the first month or the first week whichever is more easy for you at the time if changes happen we can revisit the issue and fix the days or month
14. How can me as a customer stay connected so i can get a ride? answer is you can create a account with us so that we have you in our data base or you can download our mobile app right now it's only for iPhone users
so for the most part you would go to our menu or home page and click on create a account
15. Do you accept cards or cash for booking a service? answer is we are currently booking rides via credit card for rides
your info is never shared, we also will call to verify your ride.
16. how does market pricing work? when you book a ride your able to choose the market your wanting a ride in for example stark county 19.90 you would select that and that would be the base pay for one way if there is other things like round trips we would add the trip fee to your services we call and verify before we charge you to make sure you we are all on the same page for services
