RULES OF SERVICES
Riding Safely: Our Commitment to Safe Journeys and Respectful Behavior
1. Always Wear Your Seat Belt
2. Behavior and Refund Policy
Behavior Expectations:
3. Additional Runs During a Trip
4. Wait Time Charges
In Conclusion:
Safety and transparency are paramount. By understanding and adhering to these guidelines, both riders and drivers can ensure a smooth and pleasant experience for all involved
1. Always Wear Your Seat Belt
- The seat belt is a life-saving device.
- It can significantly reduce the risk of injury or death during sudden brakes or accidents.
- Both front and back passengers should always buckle up.
2. Behavior and Refund Policy
Behavior Expectations:
- Respect between drivers and passengers is crucial.
- Violent, aggressive, or distracting behavior is a major safety hazard.
- Providers can terminate the ride immediately for inappropriate behavior.
- No refunds if the ride is terminated due to the customer's inappropriate behavior.
- Once payment is made, no cancellations are allowed.
- Refunds are only given when the service is 100% unable to be provided.
- If a ride is in progress or you're already in the car, no refunds for cancellations.
3. Additional Runs During a Trip
- Prices for extra runs during a trip can range between $15-20, depending on the trip locations.
- All additional costs must be paid by debit card, as drivers do not handle cash.
- If you decide to make a new run, we will send you a new invoice.
- For any questions:
- Live Chat: Help Desk Questions
- Email Support: Click utstaxi6@gmail.com
4. Wait Time Charges
- We generally don't charge for waiting time.
- However, if the wait time extends to several hours, a base charge of $20.00 per hour will be applied.
- All wait time costs must be paid by debit.
- Payment setup can be managed via:
- Help Desk: Help Desk Questions
- Direct call or text ( support customer service ).
- If you anticipate extended wait times, please inform United Taxi Services in advance so we can accommodate and charge accordingly.
In Conclusion:
Safety and transparency are paramount. By understanding and adhering to these guidelines, both riders and drivers can ensure a smooth and pleasant experience for all involved