RULES OF SERVICES
Riding Safely: Our Commitment to Safe Journeys and Respectful Behavior
Always Wear Your Seat Belt
Behavior and Refund Policy
Prohibition of Smoking, Drugs, and Drinking in Cars
Additional Runs During a Trip
Wait Time Charges
In Conclusion:
Always Wear Your Seat Belt
- The seat belt is a life-saving device.
- It can significantly reduce the risk of injury or death during sudden brakes or accidents.
- Both front and back passengers should always buckle up.
Behavior and Refund Policy
- Behavior Expectations:
- Respect between drivers and passengers is crucial.
- Violent, aggressive, or distracting behavior is a major safety hazard.
- Providers can terminate the ride immediately for inappropriate behavior.
- Refund Policy:
- No refunds if the ride is terminated due to the customer's inappropriate behavior.
- Once payment is made, no cancellations are allowed.
- Refunds are only given when the service is 100% unable to be provided.
- If a ride is in progress or you're already in the car, no refunds for cancellations.
Prohibition of Smoking, Drugs, and Drinking in Cars
- In line with Ohio's laws and our commitment to safety, the use drugs inside the vehicle is strictly prohibited.
- This applies to both drivers and passengers to ensure a safe and comfortable experience for everyone.
- Violation of this policy will result in immediate termination of the ride without a refund.
Additional Runs During a Trip
- Prices for extra runs during a trip can range between $15-20, depending on the trip locations.
- All additional costs must be paid by debit card, as drivers do not handle cash.
- If you decide to make a new run, we will send you a new invoice.
- For any questions:
- Live Chat: Help Desk Questions
- Email Support: Click [email protected]
Wait Time Charges
- We generally don't charge for waiting time.
- However, if the wait time extends to several hours, a base charge of $20.00 per hour will be applied.
- All wait time costs must be paid by debit.
- Payment setup can be managed via:
- Help Desk: Help Desk Questions
- Direct call or text (support customer service).
- If you anticipate extended wait times, please inform United Taxi Services in advance so we can accommodate and charge accordingly.
In Conclusion:
- Safety and transparency are paramount.
- By understanding and adhering to these guidelines, both riders and drivers can ensure a smooth and pleasant experience for all involved.