RULES OF SERVICES

Always Wear Your Seat Belt

The seat belt is a life-saving device. It can significantly reduce the risk of injury or death during sudden brakes or accidents.

Both front and back passengers should always buckle up.

Behavior and Refund Policy

        Behavior Expectations:
        Respect between drivers and passengers is crucial.
Violent, aggressive, or distracting behavior is a major safety hazard.
Providers can terminate the ride immediately for inappropriate behavior.

      

        Refund Policy:
        No refunds if the ride is terminated due to the customer's inappropriate behavior.
Once payment is made, no cancellations are allowed.
Refunds are only given when the service is 100% unable to be provided.
If a ride is in progress or you're already in the car, no refunds for cancellations.

      

Prohibition of Smoking, Drugs, and Drinking in Cars

In line with Ohio's laws and our commitment to safety, the use of drugs inside the vehicle is strictly prohibited.

This applies to both drivers and passengers to ensure a safe and comfortable experience for everyone.

Violation of this policy will result in immediate termination of the ride without a refund.

Additional Runs During a Trip

Prices for extra runs during a trip can range between $15–$20, depending on the trip locations.

All additional costs must be paid by debit card, as drivers do not handle cash.

If you decide to make a new run, we will send you a new invoice.

For any questions:

Live Chat: Help Desk Questions
Email Support: [email protected]

Wait Time Charges

We generally don't charge for waiting time. However, if the wait time extends to several hours, a base charge of $20.00 per hour will be applied.

All wait time costs must be paid by debit.

Payment setup can be managed via:

Help Desk: Help Desk Questions
Direct call or text (support customer service).

If you anticipate extended wait times, please inform United Taxi Services in advance so we can accommodate and charge accordingly.

In Conclusion

Safety and transparency are paramount. By understanding and adhering to these guidelines, both riders and drivers can ensure a smooth and pleasant experience for all involved.